Frequently Asked Questions
Click a question to expand. If your question doesn’t appear below, give us a call.
As soon as you have found the property you like and would like to make an offer on it! Call us now on 01249 569010 and let us take care of the rest for you.
We have over 60 Surveyors who are all fully employed by us. They work from their home address, so they are local to you. We do have a small handful of consultants too, they generally support us for complex requests.
It’s far better to be aware of any issues before you buy a house so that you can make an informed decision about how much you’re willing to pay for it and, if necessary, budget for any repair work that will need doing. Surveys will help you find out about the condition of the building and, if there are problems, this can give you a powerful bargaining tool for negotiating the buying price down or asking the seller to fix the problems.
Of course you can, it's just an additional £150 charge. Call us on 01249 569010 and we can talk you through what you may need.
You will receive the Valuation within 3 working days, the Homebuyer Report within 5 working days and the Building Survey within 6 working days.
Our surveyor will call you 24 hours after they have been out to the property to let you know how it went. If you would like a call before the survey, please ask and arrange this with the Sales or Booking team. You won't get a post survey call for a Valuation.
It's best to pay as soon as possible or at the point of purchase. Alternatively we can accept payment over the telephone at any point using your postcode or EU reference number or via our website using the same information. https://www.whitehorsesurveyors.co.uk/pay/
The report will not be sent out to you until payment has been received.
Yes, we can give you advice on what the cost of repair will be, however, this can only be included within a Building Survey and there is an additional charge starting at £150. Call us now on 01249 569010 for a chat.
It’s a good option if you’re buying a property that's over 80 years old or in a poor condition. It can also be worthwhile if you’re planning to do significant work or have major concerns about a property. The Homebuyer Report is not generally suited to older or non-traditional properties, especially those which are in obvious need of repair or refurbishment. A Building Survey would normally be appropriate in these circumstances.
No, because a warranty does not guarantee that a property is free from defects. As the guarantee only covers serious structural issues, there may still be shortcomings which, if left unattended, will cost substantial sums to rectify. An inspection may also reveal a potentially serious defect which has gone unnoticed.
Yes, all of our surveyors are regulated by the RICS and Quality assured.
If it is a modern flat, it’s better to go for a Homebuyer Report. But, if it is very old, such as a converted Georgian flat, then you may need a Building Survey due to the age of the property. Although, there are limitations to that. For example, if the flat is not the top floor one, then it’s not possible for the surveyor to have a look in the loft. The same criteria apply to flats as for houses, such as age, alteration, and condition. A modern purpose built flat would suit a Homebuyer report, for example, but a converted Victorian house may require a Building Survey.
A surveyor will endeavour to inspect all elements that are readily accessible; however, this depends on the type of survey being conducted. For example, in a Homebuyer Report, should a section of the roof not be readily visible, the surveyor may report that it couldn’t be viewed due to access restrictions. When undertaking a Building Survey on the other hand, the surveyor will endeavour to gain a view of this section of roof even if this means driving to an adjacent road to achieve this. Whilst surveyors do not undertake any destructive investigation, they will, where it is safe and practical, and with the owner’s consent, enter roof spaces, lift loose floor coverings, lift drain covers and use a surveyor’s ladder to access areas up to 10ft (3m) in height. Where possible, any access to locked garages/rooms will be undertaken as long as the keys have been provided.
There may be an impact on the valuation outcome, dependent on how many years are left on the lease.
Lenders have different criteria for offering mortgages on non-traditional properties. If the type of non-traditional property is known (e.g. 'Wimpey No-fines concrete’, ‘BISF’, ‘Reema Panel'), we can give you an indication of the likelihood of its suitability for mortgage purposes. We can conduct surveys of such properties, even if it is just for your peace of mind! As with all our surveys, we can undertake a visual examination, but cannot open up areas of the property to do invasive investigations.
No, we do not survey mobile homes.
If the property has a separate entrance then yes, we can. However, some lenders will not mortgage a property above a commercial premise so we should ask/advise the client to investigate this prior to instructing us.
We visually examine the plumbing and electrics and, where possible, ask for the central heating to be turned on. Taps are operated and toilets are flushed, for example, to see if they operate, but we do not test any systems or appliances. We will make recommendations for further specialist examination/testing as appropriate.
No, we do not undertake the close inspections or intrusive examinations that are necessary in order to provide an opinion on which walls are or are not load-bearing. Whilst we can offer an opinion based upon the layout and factors that are visually available, absolute confirmation can only be made with a closer inspection.
We can provide a reinstatement value but it would be for guidance purposes only. We would generally state that the block should be covered as a whole with the share of the premium usually forming a part of the maintenance charge. Building insurance for leasehold properties is usually provided by the landlord.
No, as access through a commercial part of the property signifies a commercial premises. Flats should have their own access arrangements.
If a property is ‘landlocked’, there is no legal access and it is only accessible by crossing private land. This means that there will be dramatically adverse effects on the property value. Whilst access to ‘landlocked’ properties can be achieved, the ease and cost of the process varies significantly. If the nearest road is not connected to the property, an easement will need to be created. An easement is a legally specified part of another person’s property that you are allowed to use in order to access your property.
Yes, but we can only give an opinion if there is visual evidence (e.g. drill holes). Usually, it would be for the vendor to confirm and produce a guarantee.
Yes of course we can - the lease term only affects the property valuation.
We endeavour to lift and look into chambers where safe and practical to do so, and comment on any obvious defects. However, this is a specialist area, with the performance of the respective system dependent on several factors, including ground porosity, size, and number of users. Therefore, we will provide advice on obtaining further specialist testing within the report.
No, we cannot undertake any checks with your local planning authority, which would be responsible for issuing a Tree Preservation Order (TPO). Where possible, we will ask the vendor if they are aware of any TPOs.
Yes, we can do that. However, if any boundary issues are highlighted, we would be unable to take it any further, and the client would need to seek expert advice on what to do next.
We normally advise that you are not there for the survey as we do not want the surveyor to get distracted from his / her inspection.
Yes. You should receive a call from the booker letting you know that it is booked. In addition, they will email you with your terms and conditions confirming the date.
Yes. We deal with the access and will call and arrange it all for you.
Our £19 cancellation charge is a one-off fee that ensures any appointment or payment you make is fully protected up to the day that the actual survey is due to take place.
By providing your details, you are giving us permission to book this appointment on your behalf and are aware of the relevant notice period required for any cancellation.
If you fail to register for this policy, then you may be liable for the following administrative charges:
• Within 5 working days of the appointment date, a £99 administration fee will be incurred.
• On the day of the appointment, a full survey fee will be incurred.
Even if you have registered for the cancellation charge, we MUST receive written notification that you wish to cancel by 17:00 on the day prior to the appointment. If you fail to do this, you will still be liable for the full cost of the survey.
These cancellations must be made in writing and sent to firstname.lastname@example.org and all refunds will be processed within 5 working days.
You can easily pay for your Survey or Valuation (we accept Visa and Mastercard).
You can call us and make a payment, pay via our website or by bank transfer.
You can call us on 01249 444465 and we can take the payment for you, or you can pay by bank transfer, your terms contain the details you need.
Yes we do, when you give us the details of an instruction we will talk you through the following.
“As we will be holding your personal information in order to process this appointment for you, I have to let you know that we will not sell your information to anyone at any time. We may have to use personal information when managing a complaint via our legal team or when we must defer to our debt collection agency. Other than that, your information is secure with us, are you happy to proceed?”
“Great, in addition we may like to send you any offers we have, or interesting material to help you in your property journey, by email or phone. Can I confirm you would like to opt in?”
"Lastly, you can request your information used for Sales & Marketing is deleted at any time, just let us know in writing."