Cancellation Protection & Charges


We provide our services in an industry that relies heavily upon third party access to properties. As a result, our appointments are occasionally subject to cancellations due to chain collapse, vendor withdrawal or any other unforeseen circumstances this is why our cancellation protection can support our customers.


For this reason, White Horse Surveyors offers a fully comprehensive cancellation protection charge for just £25. This one-off fee will ensure that any appointment or payment you make is fully protected up to the day that the actual survey is due to take place.

Cancellation Fees Without Cancellation Protection

If you fail to register for this policy, then you may be liable for the following administrative charges:

  • Within 5 working days of the appointment date, a £99 administration fee will be incurred.
  • On the day of the appointment, a full survey fee will be incurred.  

Making a Cancellation

Even if you have registered for the cancellation charge, we MUST receive written notification that you wish to cancel by 17:00 on the day prior to the appointment. If you fail to do this, you will still be liable for the full cost of the survey. Please email with a subject line of Cancellation.

We understand that sometimes the unexpected happens, plans need to change and adding our protection policy offers you flexibility and could save you money when the unknown happens. With our cancellation protection you can save your survey and reschedule for a later date that better suits you. In recent times we have have seen an increase in cancellations due to ill health as well as other reasons related to covid so this is our way of helping our customers.

To learn more about our cancellation charge, click here.

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