Privacy Policy

This privacy policy sets out how White Horse Surveyors uses and protects any information that you give us when you use this website.

White Horse Surveyors is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

White Horse Surveyors may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 17 May 2019.

What we collect

We may collect the following information:

  • name and job title
  • company name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Providing a service to you
  • internal record keeping
  • to improve our products and services
  • to periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • to occasionally contact you for market research purposes by email, phone, fax or mail and use the information to customise the website according to your interests
  • contact anyone that has displayed an interest in our services, to ensure they have adequate and relevant information


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This section describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored.

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How we use cookies

We use cookies for a variety of reasons detailed below.

Type of cookiePurpose
 Strictly necessary cookies Required for the operation of our website.
 Analytical/performance cookies Allow us to recognise you and count the number of visitors and how they move around our website when they are using it. This helps us to improve the way our website works.
 Functionality cookies Used to recognise you when you return to our website and for example, remember your preferences.
 Targeting cookies Record your visit, the pages you visited and links you followed.

The cookies we set

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

This site offers newsletter or email subscription services and cookies may be used to remember if you have already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

When you submit data through a form such as those found on contact pages, cookies may be set to remember your user details for future correspondence.

Third party cookies

We also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.


We use Google Analytics to monitor visitors to our website so that we can continue to produce engaging content. We also use Google Adwords / Doublick cookies which allows Google to monitor and measure the success of promotional ads we run on Google.

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Disabling cookies

You can choose to accept or decline cookies using the cookie pop-up notice, which appears when you first enter our site. You can also prevent the setting of cookies by adjusting the settings on your browser (see your browser ‘Help’ for how to do this). Be aware that disabling cookies may also disable certain functionality and features of the site.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


This website is not intended for use by children. We understand the importance of protecting children’s information, especially in an online environment and we do not knowingly collect or maintain information about children.

To stop receiving our marketing materials

You may unsubscribe from our marketing communications by clicking on the ‘unsubscribe’ link located on the bottom of our emails or by writing to us at the address below or emailing

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to 1 Prince Rupert House, Cavalier Court, Bumpers Way, Chippenham SN14 6LH

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above addresses. We will promptly correct any information found to be incorrect. We can also be reached at 01249 444465

Personal data

We will process your personal data in accordance with the law for the purpose of providing these and future services to you.  The nature of the data we process is your; name, address, telephone number, email address and house information.  We may at times disclose your personal data to Genle Ltd t/a GOTO Group to contact you about the provision of relevant services.  These services may include, but are not limited to Auctions, Conveyancing, Surveys, Mortgages, EPC’s, Floorplans and Removals services.  We will only transfer personal data where there is adequate protection and is restricted to the relevant purpose.  If you would like to opt out of these communications from White Horse Surveyors Ltd or Genle Ltd, you may do so by sending an email to

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